Table of Contents
Privacy Policy
1. Introduction
RLXAI Robolabs AI (OPC) Private Limited ("Robolabs AI," "We," "Us," or "Our") values Your privacy and is committed to protecting it. This Privacy Policy ("Policy") outlines how We collect, use, and safeguard information on Our website ("Website"), services, and other online products provided by Robolabs AI. By accessing or using Our Website and services, You ("You" or "Your") agree to the practices described in this Policy. If You represent an organisation, You confirm that You are authorised to bind the entity to this Policy.
2. Scope of the Policy
This Policy applies to: Information collected on Our Website or through other online services where this Policy is posted. Information shared by You in connection with Our products, services, or solutions, including on third-party platforms if explicitly disclosed to You. This Policy constitutes an electronic record under the Information Technology Act, 2000, and is subject to amendments as required by law or internal policy changes. Please review this Policy periodically for updates.
3. Information We Collect
We collect information through the following methods:
3.1 Information You Provide
You may access most parts of Our Website without revealing personal information. However, to access certain features or services, You may need to provide:
- Name
- Email address
- Mobile number
- Date of birth
- Gender
- Address
- Billing and bank details
- Username and password
3.2 Information We Collect Automatically
We may collect the following information about Your usage of Our Website and services:
- IP address and geolocation data
- Device information (e.g., device model, unique identifiers)
- Usage activities and browsing patterns
- Interaction data from emails, customer care, and support systems
- Data collected through cookies and related technologies
4. Purpose of Data Collection
We use Your information for the following purposes: To provide, improve, and personalise Our products and services. To ensure functionality, troubleshooting, and technical support. To inform You about product updates, promotions, or surveys. To conduct internal research for product and service improvement. To comply with legal and regulatory requirements.
5. Data Retention and Your Choices
5.1 Data Retention
We retain Your information as long as necessary for business or legal purposes. You may request account deletion or data erasure by contacting Us at privacy@robolabs.ai or info@robolabs.ai. Note: Certain information may be retained for fraud prevention and compliance with legal obligations. Publicly shared content (e.g., forum posts) may remain visible without attribution after account deletion.
5.2 Managing Your Data
Updating Information: You are responsible for ensuring the accuracy of Your information. For updates, contact Us. Updating Information: You are responsible for ensuring the accuracy of Your information. For updates, contact Us. Withdrawing Consent: You may withdraw consent for data usage by contacting Us. Note that withdrawal may impact service delivery. Opting Out of Marketing: Unsubscribe via email instructions or by contacting Us directly.
6. Sharing Your Information
We do not sell Your information. However, We may share data with: Service Providers: For fulfilling services or operational support (e.g., payment processors). Legal Authorities: As required by law or to address potential violations of legal or regulatory obligations. Business Successors: In the event of mergers, acquisitions, or reorganisation. Third Parties: For fraud prevention, legal compliance, or to address safety concerns.
8. Security of Your Information
We implement reasonable technical and organisational measures to protect Your data. Measures include: Encryption during sensitive data transmission. Access controls for authorised personnel only. Regular audits of security practices. While We strive to protect Your information, no method of transmission over the internet is completely secure. You are responsible for safeguarding Your login credentials and for notifying Us immediately of any suspected unauthorised account activity.
9. Third-Party Links
Our Website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before sharing any information.
10. Contact Us
For questions, concerns, or requests related to this Policy, please contact Us at: Email: privacy@robolabs.ai Alternate Email: info@robolabs.ai
11. Updates to This Policy
We may revise this Policy periodically. Updated versions will be posted on Our Website with the effective date. Continued use of Our services after such updates constitutes Your agreement to the revised Policy.